This title offers a completely new and systematic approach for greater productivity, profitability, and competitive advantage through service. Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance - for as long as it takes to calm the customer down and fix whate...(展开全部)

With his more than forty years’ experience observing people and politicians in our nation's capital–ten of those years on Hardball , five nights a week–Chris Matthews has learned from the pros what it takes to be a success. Now Matthews shows us what we can learn from the world’s most accomplished people and, more important, how we can emulate their best habits to improve our ...(展开全部)

With his more than forty years’ experience observing people and politicians in our nation's capital–ten of those years on Hardball , five nights a week–Chris Matthews has learned from the pros what it takes to be a success. Now Matthews shows us what we can learn from the world’s most accomplished people and, more important, how we can emulate their best habits to improve our ...(展开全部)

Take your business to the next level—for the win Millions flock to their computers, consoles, mobile phones, tablets, and social networks each day to play World of Warcraft, Farmville, Scrabble, and countless other games, generating billions in sales each year. The careful and skillful construction of these games is built on decades of research into human motivation and psychol...(展开全部)

Take your business to the next level—for the win Millions flock to their computers, consoles, mobile phones, tablets, and social networks each day to play World of Warcraft, Farmville, Scrabble, and countless other games, generating billions in sales each year. The careful and skillful construction of these games is built on decades of research into human motivation and psychol...(展开全部)

玛丽•E•盖伊（Mary E. Guy），美国科罗拉多大学丹佛分校公共事务学院教授，此前曾在佛罗里达州立大学公共管理与政策学院担任杰里•柯林斯杰出讲席教授。盖伊教授是美国国家公共行政研究院院士，并曾担任美国公共行政学会主席和《公共人事管理评论》主编，在美国公共管理学界有很高的学术声望。她的主要研究兴趣在于公共管理、组织行为和人力资源，她长期关注公共机构的管理问题，特别是人力资本方面的管理。她的著述以研究多样性和工作场所的变化见长，《公共服务中的情绪劳动》一书为其代表作。 梅雷迪思•A•纽曼（Meredith A. Newman），美国佛罗里达国际大学国际与公共事务学院公共行政学系教授、系主任。在从事学术研究之前，她曾在法国和越南为澳大利亚国外服务机构工作，在塞内加尔、马来西亚、新加坡为美国国务院工作，并曾就职于世界银行。纽曼教授著述广泛，在公共管理、...(展开全部)

Mark Cuban shares his wealth of experience and business savvy in his first published book, How to Win at the Sport of Business, available now only as an e-book. Using the greatest material from his popular Blog Maverick, he has collected and updated his postings on business and life to provide a catalog of insider knowledge on what it takes to become a thriving entrepreneur. Cu...(展开全部)

Want to make a bad year better or turn a good year into a blockbuster? Stop leaking profits and discover the untapped gold mine that exists in your products. The Art of Pricing is the first practical, easy-to-understand guide to solving one of the most important dilemmas in business: how to use price to uncover a product’s hidden profits and find new opportunities for growth....(展开全部)

Want to make a bad year better or turn a good year into a blockbuster? Stop leaking profits and discover the untapped gold mine that exists in your products. The Art of Pricing is the first practical, easy-to-understand guide to solving one of the most important dilemmas in business: how to use price to uncover a product’s hidden profits and find new opportunities for growth....(展开全部)

In Presenting to Win: Persuading Your Audience Every Time, the world's #1 presentation consultant shows how to connect with even the toughest, most high-level audiences--and move them to action. Jerry Weissman shows presenters of all kinds how to dump those PowerPoint templates once and for all--and learn to tell compelling stories that focus on what's in it for their listeners...(展开全部)